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Elza Baptista Filha






Elza Baptista Filha
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Professional coach, I built my career in Administration and HR sectors in Brazil, Belgium, and Portugal. Over 35 years of professional experience focused on decision-making, planning, and organizational skills. Has the ability to communicate at all levels in a multicultural environment.

Coaching Languages: English, Portuguese and French
Coaching Hours: Over 700 hours coaching and mentoring

- Associate Certified Coach (ACC) accredited by ICF (current)

- Certified as Mental Health Coach through Modern Health (current)

- Independent Coach for CoachHub (current)

- Points of You Practitioner Level 2 (2021)

- Mastery and Art of Coaching – Accredited Coaching Training

- Program at Nova Terra Coaching, Belgium (2015)

- Certified Trauma Risk Management Practitioner (TRiM – 2018)

- Masters Degree in Psychology, Didactics, and Pedagogy from the free University of Brussels (1989)

- Official Mentor and Certified Person of Confidence at NATO and

- Volunteer Mentor for Young Professionals at the European Commission (2019/current)

- Member of International Coaching Synergy, Belgium (current)

- Executive Member of the Portuguese Coaching Group (APG/GPC) for Coaching Professional Recognition (current)

- Leader of the International Relations Committee of ICF Portugal (current)

- Trainer and Facilitator in co-development practice (2020)

- Accompanies individuals and executives through individual coaching with large international groups.


Outstanding decision-making skills based on strategic thinking, planning and organizational skills. Analytical approach to finding solutions and ability to communicate at all levels in a multicultural environment.

Major achievements: Associate Certified Coach/Executive Coach Certificate. Administrative and HR Officer as well as Security Officer for the Public Diplomacy Division at NATO. Training Manager at the European Commission (Education, Audio-visual and Culture Executive Agency)


February 2019 – Present: Coach at Coach Hub and Modern Health. Leader of the International Relation Committee of ICF Portugal (International Coach Federation, Portugal Chapter), Member of Executive Committee of GPC (Portuguese Coaching Group)

Role Title: Independent Coach

Main responsibilities included:
- Coach: Focus on Career Advancement
- Training Teams: Time Management, Assertiveness, Decision Making, Communication Skills

January 2010 – January 2019: NATO/OTAN, Brussels

Role Title: Administrative Officer – Public Diplomacy Division (PDD)

Main responsibilities included:
- Administrative/Divisional Security Officer for the Public Diplomacy Division and HR Procedures Manager
- Division with 90 International Staff members including Deputy Assistant Secretary General, Three Heads of Section (Communication, Engagement and Press & Media) and Spokesperson
- Responsible for all administrative and HR procedures
- HR Management includes selection, recruitment and training for the whole division
- Manage special projects including the Mentoring Program (Official Mentor), TRiM Practitioner (Trauma Risk Management) and POC (Person of Confidence for issues related to harassment)

Area Of Expertise

Career Coaching

Working Hours

Available every working day from 9m to 8pm



Hourly Rate

75 Euros

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