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Jennifer Heyes

Executive Coach



Executive Coach


Jennifer Heyes

United Kingdom


Jennifer brings a passion for people development, along with empathy and pragmatism to her coaching. After 25+ year’s working in globally recognised FTSE organisations, including British Airways, Vodafone and Entain, she is highly skilled in transformational change and building effective teams.

She is a leader with a unique perspective, having worked in three vastly different industry sectors - Travel, Telecoms and Sports Betting & Gaming. Jennifer has also led a range of UK and international teams, examples include a team of 40 Talent and Development professionals, through to an operational team of 300 Cargo Agents in a 24/7 unionised environment.

As a specialist in HR leadership, she has influenced business strategy and brings expertise in enterprise-wide change, including digital transformation, M&A, increasing employee engagement and diversity and inclusion. Throughout her career, she has been an advocate for improving employee and customer experience and is proud of the tangible outcomes she has delivered.

As a coach, she aims to be a thinking partner who enables a shift in thoughts, emotions, and actions, through creating a safe space to explore options and to challenge current approaches. Every experience is unique and tailored to individual or team development goals, enabling targeted development that has impact on both business performance and personal fulfilment.

Jennifer works with leaders and their teams in consumer led organisations globally, enabling them to deliver lasting business change that improves customer retention. Through developing awareness and impact, she helps leaders create an environment in which those around them can thrive and achieve results together.

Jennifer specialises in enabling newly appointed senior leaders to adapt and thrive in complex, customer led environments. As your coach I'll support you to navigate through ambiguity, increase your impact and influence, and create an inspiring climate for the people you work with. Going into a new role, you may be feeling a sense of imposter syndrome, or be worried that you're going to be 'found out' - if that resonates, then give me a call as I can help you to build confidence and reach your potential.

Jennifer is a member of the ICF (International Coaching Federation) and is currently completing her PG Cert in Business & Personal Coaching with Chester University. Her coaching approach is underpinned by some key influences including Transactional Analysis, Neuro-Linguistic Programming (NLP) and Systemic Constellations


Jennifer has worked across Travel, Telecoms and Sports Betting & Gaming industries in a number of senior leadership and strategic HR roles. She's proud of her track record of delivering outstanding results and creating high performing teams in blue chip organisations, including British Airways, Vodafone and Entain.

She is a member of the ICF and completed her coaching credentials with Barefoot in January 2021, and is currently continuing her development by studying for PG Certificate in Business & Personal Coaching with Chester University.

Area Of Expertise


Working Hours

Tue/Wed/Thu 09:00 - 17:00



Hourly Rate

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